Phone answering is available as an add-on to our Trade Industry Admin Support packages, giving tradies a reliable, local point of contact so no job opportunity is missed while you’re on the tools.

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This is not a third-party call centre or offshore answering service. All calls are handled directly by Beach Road Admin Co, providing a familiar, consistent point of contact that understands your business and your customers.

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Because we already manage your admin and job workflows, your customer enquiries are handled with context — not just taken as messages. This means faster responses, better customer communication, and fewer missed jobs.

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• What’s included:

• Calls answered in your business name by Beach Road Admin Co

• Dedicated business phone number set up for you (landline or mobile options)

• Full system setup done for you — no tech hassle

• Custom call routing & ring groups (e.g. ring you first, then divert to us)

• Voicemail setup with message transcription sent to your inbox

• Customer enquiries & job requests handled and logged

• Missed calls followed up so you don’t lose work

• Job details entered directly into your system (e.g. Tradify, ServiceM8, Simpro)

• Ongoing support to adjust your call setup as your business grows

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One-off setup fee of $250 incl. GST. Phone answering is included as part of your ongoing Trade Admin retainer package.

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